Order Management Telecommunications Specialist

12 hours ago


Surat, Gujarat, India beBeeDeveloper Full time ₹ 50,00,000 - ₹ 1,00,00,000
Job Title:
ServiceNow Developer

We are seeking a skilled professional to design, develop and implement solutions on the ServiceNow platform. Specifically in the Order Management for Telecom module.

About the Role:

  • Work closely with Business Analysts, Solution Architects and cross-functional teams to gather and analyze requirements.
  • Develop ServiceNow catalog items, workflows, business rules, client scripts, UI policies and custom applications to meet telecom order management needs.
  • Configure and customize Order Management modules to enable seamless handling of product orders, service requests and provisioning workflows.
  • Integrate ServiceNow with third-party systems, OSS/BSS platforms and legacy systems commonly used in telecom environments.
  • Support UAT, defect fixing and performance tuning for order management processes.
  • Adhere to Agile delivery practices and participate in daily stand-ups, sprint planning and retrospectives.
  • Ensure compliance with coding standards, security guidelines and ITSM best practices.

Required Skills:

  • Hands-on development experience in ServiceNow platform.
  • Strong knowledge of ServiceNow Order Management for Telecom module.
  • Experience in ServiceNow CSM (Customer Service Management) and/or ITSM is an advantage.
  • Proficient in JavaScript, REST/SOAP integrations, ServiceNow Flow Designer and Service Portal.
  • Telecom domain knowledge, particularly Order-to-Activation processes, Product Catalogs, Service Requests and Fulfillment.
  • Ability to write technical documentation, design documents and deployment guides.
  • Experience in working in Agile/DevOps environments.


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