Senior Order Management Professional

24 hours ago


Surat, Gujarat, India beBeeCustomerService Full time US$ 52,000 - US$ 1,24,000
Order Management Specialist

As a key member of our team, you will be responsible for managing and resolving customer inquiries related to orders.

You will provide exceptional customer service via various channels, ensuring timely and accurate resolutions to customer queries.

You will investigate and resolve order discrepancies, including missing or damaged items, and communicate resolutions to customers.

You will work closely with internal teams to resolve order-related issues.

You will analyze and resolve complex customer complaints, escalating issues to management as necessary.

You will identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency.

You will accurately enter orders from customer order forms.

Key Responsibilities:



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