Order Fulfillment Associate

24 hours ago

Surat, Gujarat, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 15,00,000
Job Title:

Customer Order Specialist

Description:

This role involves order fulfillment account management for a specific market. It requires partnering with Sales, Operations, Marketing, and Credit and Collections to provide high-level service from order acceptance to delivery to internal and external customers.

The daily tasks of this specialist include booking customer purchase orders in the ERP system, managing orders through the system, and handling Customer, Sales, and Partner queries. This includes validating purchase orders, checking product availability, and ensuring compliance with company policies. The specialist also collaborates with key departments on order backlog and prioritization.

Main Responsibilities:

  • Process email Purchase Orders from end users through the CRM system and ERP system
  • Retrieve orders from the partner portal and process into the ERP system
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability, and lead times
  • Troubleshoot customer issues, responding in a timely manner
  • Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
  • Complete self-training modules in the ERP system as needed
  • Log customer complaints (CCAR's) in the ERP system
  • Create cases to request additional addresses or contacts be added to the CRM system

Required Skills and Qualifications:

  • A highly motivated individual with strong time management skills and a customer-first mentality
  • A high-energy individual able to work under pressure in a fast-paced environment with a positive attitude
  • Demonstrated initiative to resolve complex customer issues efficiently
  • Ability to work proactively and exercise judgment
  • Strong attention to detail
  • Strong interpersonal, communication, and customer service skills
  • Ability to work with others in a professional, responsive, and courteous manner
  • Ability to work productively in a cross-functional team environment
  • Strong system skills, including Microsoft Office

Benefits:

We are seeking a highly motivated individual to join our team.

Education and Experience:

  • Bachelor's degree in business
  • 4+ years of experience with account management and customer service in a high tech environment
  • Basic accounting knowledge, understanding of international trade principles

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