Amazon Returns
5 days ago
Job Overview
At ASSPL - Karnataka, we strive to be a leader in innovation and customer satisfaction. Our vision is to provide unparalleled returns and business waste reduction solutions.
We are seeking a highly skilled Senior Program Manager to join our Returns & CoBW team. This role requires driving strategy for Amazon to minimize returns-related costs by preventing policy misuse and abuse.
About the Role
The Senior Program Manager will be responsible for designing and delivering high-impact programs across various teams at Amazon, including Category, Operations, Customer Service, Machine Learning, Abuse Prevention/Investigation, etc.
This position demands close collaboration with senior leaders, enabling multi-stakeholder buy-ins on policies that significantly impact profit and loss (P&L) and key customer experiences.
Key Responsibilities
- Act as a single-threaded owner to drive and deliver business goals end-to-end.
- Collaborate and influence cross-functional stakeholder teams to design programs/products/policies reducing cost of returns.
- Develop high-confidence annual operating plans with measurable impact on key metrics reducing defects/misuse/abuse.
- Monitor and swiftly act on changing abuse patterns risking Amazon's P&L.
- Owning various business reviews and documents articulating program goals, desired outcomes, risks, and mitigation plans.
- Advising leadership/stakeholder teams on trade-off decisions.
- Monitoring industry changes and trends to drive key policy implementations.
Required Qualifications
- 5+ years of cross-functional experience working with tech and non-tech teams.
- 5+ years of program or project management experience.
- 5+ years of delivering cross-functional projects experience.
- Experience defining program requirements and using data/metrics to determine improvements.
Preferred Qualifications
- 2+ years of driving process improvements experience.
- MBA in Business, Operations, Human Resources, Adult Education, Organizational Development, Instructional Design, or related field.
Compensation & Benefits
We offer an estimated salary of $150,000 annually based on industry standards, company expectations, and location factors. Additional benefits include comprehensive health insurance, 401(k) matching, and professional development opportunities.
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