Senior Customer Service Associate
2 weeks ago
Job Overview:
We are seeking a skilled and dynamic professional to fill the role of Senior Customer Service Associate at Akshaya Hr Solutions in Chennai. As a key member of our team, you will be responsible for delivering exceptional customer service experiences through effective communication, problem-solving, and empathy.
About the Role:
- You will manage inbound and outbound customer interactions, providing timely and personalized support to meet their needs.
- Identify customers' requirements, clarify information, and offer solutions or alternatives to ensure customer satisfaction.
- Maintain and update accurate customer records, ensuring seamless communication and efficient issue resolution.
- You will work towards meeting personal and team qualitative and quantitative targets, consistently exceeding expectations.
- Handle customer complaints professionally, providing suitable solutions within defined timeframes.
- Familiarize yourself with established communication scripts to navigate various topics effectively.
- Maintain comprehensive records of all conversations in our call center database for future reference and improvement.
Requirements and Qualifications:
- Candidates should possess excellent communication skills, active listening abilities, and strong problem-solving aptitude.
- A minimum of 1 year of relevant work experience in a similar role is preferred, demonstrating adaptability and a commitment to continuous learning.
- Empathy, patience, and the ability to work under pressure are essential qualities for this position.
- Candidates must have attention to detail, ensuring accurate information recording and reporting.
Working with Us:
Akshaya Hr Solutions offers a competitive estimated salary of ₹250,000 - ₹350,000 per annum, depending on qualifications and experience, to its successful candidates.
We prioritize employee growth and development, offering opportunities for continuous skill enhancement and career progression.
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