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Senior Debt Recovery Specialist
2 weeks ago
Job Overview: As a senior debt recovery specialist, you will be responsible for managing high-value and complex accounts to ensure timely payment of outstanding dues. This role requires strong negotiation skills combined with an analytical approach to identifying at-risk accounts early.
This position involves managing your own portfolio as well as mentoring junior collection agents to improve overall recovery performance and credit discipline.
Key Responsibilities:
- Manage a portfolio of priority accounts with overdue balances, focusing on maximum recovery.
- Negotiate payment terms, settlements, or repayment plans directly with clients.
- Conduct thorough follow-ups via calls, emails, and written correspondence.
- Review payment history and account behavior to identify potential defaults.
- Provide feedback to the credit team on customers showing increased risk.
- Support credit analysts in periodic reviews of customer creditworthiness based on payment patterns and outstanding exposure.
- Handle complex cases involving disputes, bounced payments, or high-risk clients.
- Collaborate with the legal team on accounts requiring formal recovery actions or notices.
- Support junior collection agents by providing guidance on collection strategies, risk flags, and client engagement techniques.
- Maintain accurate records of all interactions, agreements, recovery actions, and risk indicators in the system.
- Prepare weekly updates on portfolio performance, overdue trends, and potential problem accounts for the collections manager.
Requirements:
- Bachelor's degree preferred; diploma or relevant certification in finance, business, or collections is an advantage.
- 3–5 years in collections, receivables management, or credit control, with exposure to credit risk assessment.
- Strong negotiation, analytical, and conflict resolution skills.
- Ability to manage multiple accounts and priorities under pressure.
- Proficiency in MS Excel and collections/accounting software.
