Senior Hospitality Operations Manager

3 days ago

Kolkata, West Bengal, India beBeeManager Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Property Branch Manager

Overview:

goSTOPS, India's fastest-growing backpacker hostel brand, is seeking an experienced and dynamic General Manager (Branch Level) to oversee the operations, strategy execution, and team management at the branch level.

Key Responsibilities:

  • Strategic and Operational Leadership:
  • Develop and execute branch-level operational strategies in alignment with the company's vision and goals.
  • Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.
  • Monitor branch performance metrics and implement improvements to achieve business objectives.
  • Team Management:
  • Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.
  • Foster a culture of collaboration, accountability, and high performance.
  • Identify training needs and organize capacity-building initiatives to enhance team capabilities.
  • Guest Experience:
  • Ensure exceptional guest experiences by upholding goSTOPS' service standards and addressing feedback proactively.
  • Handle escalated guest concerns and resolve issues to maintain brand reputation.
  • Vendor and Stakeholder Management:
  • Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.
  • Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.
  • Budget and Financial Management:
  • Oversee property budgets and ensure adherence to financial plans.
  • Identify cost-saving opportunities without compromising on quality or guest satisfaction.
  • Compliance and Standards:
  • Ensure all branch operations comply with company policies, local regulations, and safety standards.
  • Conduct regular audits to maintain quality and operational consistency across properties.
  • Business Growth and Development:
  • Identify opportunities for improving property performance and guest occupancy rates.
  • Collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

Requirements:

  • Proven experience of 4-5 years in hospitality management, with a focus on multi-property or branch-level operations.
  • Strong leadership and team management skills with the ability to handle large and diverse teams.
  • Excellent problem-solving, decision-making, and conflict-resolution abilities.
  • Financial acumen with experience in budgeting, cost control, and P&L management.
  • Exceptional communication and interpersonal skills for effective guest, team, and vendor interactions.

What We Offer:

  • Competitive salary package with Performance Linked Incentives (PLI).
  • Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).
  • Complimentary accommodation at the property.
  • Opportunities to work with a growing organization and make a significant impact in the hospitality sector.
  • Exposure to operations across pan-India properties and involvement in strategic decision-making.

Join Our Mission:

Revolutionize the backpacker hospitality experience in India by working with us.

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