Critical Incident Manager
6 days ago
Job Overview
We are seeking a skilled professional to manage critical incidents and ensure minimal disruption to our customers' business operations.
Main Responsibilities
- IDentify and classify major incidents based on impact and urgency, ensuring accurate and timely logging of tasks with internal and external support teams.
- Act as the central point of contact during major incidents, coordinating between technical teams, vendors, and stakeholders, and providing timely updates to leadership and affected users.
- Drive the resolution process by mobilizing appropriate resources, escalating issues as needed to ensure swift resolution, monitoring progress, and removing roadblocks.
- Perform basic troubleshooting and coordinate with onsite contacts for connectivity checks.
Key Skills
- Basic knowledge of network technologies including ILL, VPN, transmission, and SDWAN.
- Strong understanding of the ITIL framework, particularly Incident and Problem Management.
- Excellent communication and stakeholder management skills.
- Ability to work under pressure and make quick decisions.
- Leadership and conflict resolution skills.
Requirements
Our ideal candidate will possess clear and concise verbal and written communication skills, ability to tailor messages for technical teams, executives, and customers, and lead cross-functional teams during critical incidents. They should also be able to inspire confidence and guide teams toward resolution, stay calm under pressure, show empathy and understanding toward stressed stakeholders, quickly assess situations, and identify root causes.
-
Critical Incident Manager Lead
1 week ago
Pune, Maharashtra, India beBeeIncident Full time ₹ 2,00,00,000 - ₹ 2,50,00,000Unlock Your Potential in Incident ResponseJob DescriptionWe are seeking a skilled critical incident manager to lead our team in providing exceptional customer experiences.ResponsibilitiesCoordinate and manage complex incidents, ensuring seamless communication with stakeholders and timely resolutions.Promote process improvements and automation initiatives to...
-
Pune, Maharashtra, India Google Inc Full timeJob DescriptionMinimum qualifications:- Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.- 10 years of experience in managing critical incidents.- 3 years of experience in providing technical or infrastructure support.- Experience in an operational and leadership role in a cloud services delivery...
-
Critical Start
1 week ago
Pune, Maharashtra, India Critical Start Technologies Private Limited Full timeAbout the jobWho We AreAt Critical Start, were on a mission to make everyone a valued member of a winning team, united by an inspiring purpose: shaping the future of cybersecurity.Since 2012, weve been dedicated to safeguarding organizations from cyberattacks, preparing for evolving threats, and earning recognition for our innovative contributions to the...
-
Incident Manager
4 weeks ago
Pune, Maharashtra, India LotusFlare Full timeJob Summary As an Incident Manager at LotusFlare you will play a critical role in managing the lifecycle of incidents to ensure timely resolution and minimize impact on business operations You will be responsible for coordinating incident response communicating with stakeholders and implementing preventative measures to reduce future incidents This...
-
Incident Management Specialist
2 days ago
Pune, Maharashtra, India beBeeIncident Full time ₹ 10,00,000 - ₹ 17,50,000As a key member of our organization, you will play a vital role in ensuring the seamless management and communication of incidents throughout their lifecycle. Your primary responsibility will be to guarantee that all protocols are diligently followed.Key Responsibilities:Develop and implement incident management processes to ensure timely and effective...
-
Incident Management Specialist
2 weeks ago
Pune, Maharashtra, India beBeeExpertise Full time ₹ 15,00,000 - ₹ 25,00,000Job SummaryWe are seeking a skilled Incident Manager to oversee the resolution of service disruptions. As an incident management expert, you will play a critical role in maintaining business continuity and ensuring timely resolution of incidents.Key Responsibilities:Independently manage and coordinate incident responses to minimize downtime and ensure...
-
Critical Start
1 week ago
Pune, Maharashtra, India Critical Start Technologies Private Limited Full timeWho We Are At Critical Start, were on a mission to make everyone a valued member of a winning team, united by an inspiring purpose: shaping the future of cybersecurity. Since 2012, weve been dedicated to safeguarding organizations from cyberattacks, preparing for evolving threats, and earning recognition for our innovative contributions to the industry. We...
-
Critical Start
3 days ago
Pune, Maharashtra, India Critical Start Technologies Private Limited Full timeWho We Are : At Critical Start, were on a mission to make everyone a valued member of a winning team, united by an inspiring purpose : shaping the future of cybersecurity. Since 2012, weve been dedicated to safeguarding organizations from cyberattacks, preparing for evolving threats, and earning recognition for our innovative contributions to the industry.We...
-
Critical Start
3 days ago
Pune, Maharashtra, India Critical Start Technologies Private Limited Full timeWho We Are : At Critical Start, were on a mission to make everyone a valued member of a winning team, united by an inspiring purpose : shaping the future of cybersecurity. Since 2012, weve been dedicated to safeguarding organizations from cyberattacks, preparing for evolving threats, and earning recognition for our innovative contributions to the industry....
-
Incident Manager
4 weeks ago
Pune, Maharashtra, India Tata Tele Business Services Full timeJob DescriptionJob DescriptionProfessional Experience :- 10+ years of expertise in managing 24X7 IT services, operations- minimum 5+ years Hans on experience in incident Management of Cloud & SaaS Managed services- Proven experience in handling Major Incident Response and Resolution management, Cross functional co-ordination, Communication and stakeholder...
