
System Administrator
1 week ago
As a skilled system administrator, you will be responsible for designing, building, deploying, and configuring contact center platforms in multiple environments.
Key Responsibilities:- Extract business requirements from clients using consultative skills
- Develop and review best practice implementation processes
- Communicate project status to stakeholders in a timely manner
- Provide technical support for hardware, operating system, and network connectivity issues
- Perform application upgrades and server maintenance
You will also be required to possess a strong command of contact center technologies, server components, desktop applications, and telephony integrations. In addition, you will need to have excellent verbal and written communication skills.
Qualifications:- Verint Work Force Optimization Certification
- Minimum 5 years of technical experience with Windows and Active Directory system administration
- Strong experience with contact center, PBX, dialer, ACD, CTI, VoIP, IVR/VRU, and call center practices
- Experience with Java Enterprise and frameworks, as well as app servers like Tomcat and JBoss
- Knowledge of Microsoft Windows Server operating systems, network topology, and MS SQL database structure and administration
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