Senior Client Professional

3 weeks ago


Bengaluru, Karnataka, India NTT Full time
Key Responsibilities
  • Manages and grows relationships to drive land, expansion and renewals across all solutions within assigned accounts in segment 3.
  • Pursues leads identified by aligned Lead Generation/Business Development Representatives.
  • Minimizes churn and maximizes retention in assigned accounts.
  • Drives client satisfaction throughout the entire lifecycle of the clients' buying process.
  • Generates demand by assisting clients to identify current needs and then effectively articulate how the company can add value through its services and solutions.
  • Influences and works closely with vendors/partners to achieve required results.
  • Uses company sales tools and methodology to effectively manage accounts, opportunities, pipelines and forecast.
  • Develops open and effective channels of communication in with each client within the assigned account.
  • Encourages revenue growth by inspiring clients to additional services.
  • Becomes the reliable point of contact for clients that is required to establish a strong business relationship.
  • Takes ownership of a range of accounts within the assigned segments.
  • Determines the best solution requirements for each client that can be deployed by other departments.
  • Becomes an expert in the client's industry, business environment and strategy to identify current and future opportunities for the organization.
  • Develops and/or aligns governance and compliance policies in own practice area to identify and manage risk exposure liability.
  • Monitors and controls financial governance and compliance throughout an area of specialization in order to manage financial cost.
Requirements
  • Advanced experience in a global partner management role.
  • Advanced experience in a sales environment and/or customer service role.
  • Advanced experience in the IT or professional services industry with a focus on business development and/or sales.
  • Advanced experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
  • Advanced sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
  • Advanced experience gained in a similar client manager role.
  • Advanced experience working with contact platform.


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