Senior Workforce Planner

2 days ago

Varanasi, Uttar Pradesh, India beBeeStrategic Full time ₹ 1,80,00,000 - ₹ 2,00,00,000
Job Title:

WFM Manager - Business Partner

Role Overview:

This critical role partners with business stakeholders, operations, and clients to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring.

  • Business Partnership
  • Collaborate with key stakeholders to drive strategic decision-making.
  • Provide actionable insights and recommendations to support business objectives.
  • Translate business forecasts and plans into WFM strategies (staffing models, shrinkage planning).
Required Skills & Qualifications:

Workforce Planning & Forecasting:

  • Develop and maintain long-term, mid-term, and short-term capacity plans.
  • Forecast call volumes, workloads, FTE requirements, and staffing needs.

Scheduling & Optimization:

  • Design efficient schedules that balance service delivery, employee preferences, and cost.
  • Implement scheduling best practices to manage shrinkage, adherence, and occupancy.

Real-Time Management:

  • Oversee intraday management, real-time monitoring, and SLA adherence.
  • Drive corrective actions to maintain service levels.

Analytics & Reporting:

  • Generate and present performance dashboards, staffing reports, and variance analysis.
  • Provide actionable insights into workforce trends, attrition, absenteeism, and utilization.

Team Management:

  • Lead and mentor a team of WFM analysts and real-time specialists.
  • Build capability within the WFM team to handle complex modeling and analytics.

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