Optimizing Employee Productivity

1 day ago

Varanasi, Uttar Pradesh, India beBeeWorkforceManagement Full time ₹ 22,50,000 - ₹ 24,90,000
Workforce Management Director

Job Summary:

The Workforce Management team drives solutions and strategies that maximize efficiency and maintain employee and customer satisfaction. As the Director, Workforce Management, you lead a team of Managers, Analysts, Schedulers and Real-time Coordinators supporting global operations across multiple clients and verticals.

About the Role:

In close partnership with the Operations teams, you will leverage your subject matter expertise in metrics, reporting and data analysis to determine the best use of time, people, and systems to meet the business needs of today and tomorrow.

  • Develop and implement workforce management strategies to meet the business objectives of the organization.
  • Analyze historical data and trends to forecast staffing needs, ensuring alignment with client requirements and SLAs.
  • Collaborate with senior management and clients to create long-term workforce plans that support business growth and scalability.
  • Lead, mentor, and develop a team of workforce analysts and Business Intelligence analysts.
  • Front end client discussion related to volume and headcount planning and WFM metrics discussion
  • Forecast staffing requirements based on historical data and predictive analytics.
  • Foster a culture of continuous improvement, encouraging innovation in workforce management practices. Leverage technology to automate and streamline processes.
  • Ensure efficient scheduling of staff to meet forecasted demand while optimizing labor costs and ensuring compliance with labor laws.
  • Implement and maintain workforce management tools and software to streamline forecasting and scheduling processes.
  • Monitor real-time performance metrics and adjust staffing plans as needed to maintain service levels.
  • Coordinate with operations to manage intra-day staffing adjustments and address any service level deviations.
  • Develop and deliver comprehensive workforce management reports and dashboards to senior leadership and clients.
  • Analyze workforce data to identify trends, variances, and areas for improvement.
  • Provide insights and recommendations to optimize workforce performance and enhance operational efficiency.
  • Serve as the primary point of contact for workforce management-related matters with clients.
  • Ensure that workforce management practices align with client expectations and contractual obligations.
  • Identify and implement best practices in workforce management to drive efficiency and effectiveness.
  • Lead initiatives to improve workforce planning processes, tools, and methodologies.
  • Stay current with industry trends and advancements in workforce management technologies and practices.
Key Responsibilities
  • Develop and implement strategic plans to optimize workforce performance
  • Lead and manage cross-functional teams to achieve business objectives
  • Collaborate with stakeholders to identify and prioritize process improvements
  • Design and implement innovative solutions to optimize workforce productivity
  • Develop and maintain effective relationships with key stakeholders
Requirements
  • Proven experience in workforce management and planning
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong technical skills and proficiency in relevant software applications
Benefits
  • Opportunity to work with a dynamic and forward-thinking organization
  • Competitive compensation and benefits package
  • Professional development and growth opportunities
  • Collaborative and inclusive work environment

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