
Telecom Leadership Position
2 days ago
Job Title: Telecom Leadership Position
Description:
The role of Telecom Assistant Manager involves collaborating with senior management to develop and execute strategies that align with organizational goals.
The successful candidate will have excellent communication skills, be able to work effectively on multiple projects at a time, and possess strong experience in structured Enterprise Architecture practices, hybrid cloud deployments, and on premise-to-cloud migration deployments.
Key Responsibilities:
- Designing, implementing, and documenting telephony solutions to meet business objectives.
- Leading the deployment and integration of NICE inContact CXone solutions, including voice, chat, email, and SMS channels.
- Collaborating with architecture teams to design and implement call flows, IVR systems, and backend integrations using API.
- Providing subject matter expertise and guidance on best practices for routing & workflow optimization.
- Engaging with clients to understand their business objectives and translate them into technical requirements.
Requirements:
- Bachelor degree in Engg.
- 10+ years' overall experience.
- Good to have Contact Center domain exp
- Project / Implementation experience is must
- Good exp in team management
- Certifications in contact center management or NICE CXone platforms are advantageous
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