Exceptional Customer Service Representative
2 weeks ago
The primary responsibility of this Client Service Specialist is to provide exceptional support to clients by managing daily operations and ensuring process efficiency within their assigned business area.
About the Role:- Take ownership of client relationships and deliver first-class service with expertise and care.
- Manage day-to-day operations, including monitoring processes and implementing risk management initiatives.
- Collaborate with cross-functional teams to develop quality improvement strategies, objectives, and action plans to monitor performance and improve business areas.
- Excellent communication and interpersonal skills.
- A problem-solving mindset and ability to think critically.
- Strong commitment to resolving complaints in a professional and timely manner.
- Proven experience in banking operations, including back office processes, chargeback management, account maintenance, conflict resolution, and workflow analysis.
- A collaborative and inclusive work environment that fosters growth and development.
- A competitive salary and benefits package that supports overall well-being.
We are committed to equal opportunities and welcome applications from all candidates. Please note that we do not discriminate on any grounds protected by law.
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