Customer Service Representative
7 days ago
Job Title: Customer Service Representative
Job SummaryThe customer service representative role is responsible for delivering exceptional customer experiences through inbound and outbound calls, emails, and other communication channels.
Key Responsibilities:- Resolve customer inquiries and issues efficiently, providing timely and effective solutions.
- Manage accurate call logs and customer interaction records to ensure seamless customer service delivery.
- Engage in proactive problem-solving to address customer concerns and escalate issues as necessary.
- Maintain high levels of customer satisfaction by exceeding performance targets (KPIs) including call quality, resolution time, and customer feedback.
- Freshers and experienced candidates with up to 3 years of experience can apply.
- Excellent verbal and written communication skills in English are required.
- Basic computer knowledge and typing skills are necessary.
- Prior experience in BPO or international call center operations is an advantage.
- Strong listening, problem-solving, and interpersonal skills are essential for success in this role.
- Competitive salary with performance-based incentives.
- Cab facilities may be available.
- Ongoing training and career growth opportunities.
This is a fantastic opportunity for individuals who enjoy working in a fast-paced team environment and are committed to delivering exceptional customer service.
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