Strategic Operations Execution Specialist
2 weeks ago
Capgemini is seeking a highly skilled Strategic Operations Execution Analyst to join our team.
This role involves leading multiple functional areas within a contact center to enable service delivery, including telephony, workforce planning, data management, knowledge management, and reporting.
The team impacts departments by developing highly complex strategies and initiatives to drive business decisions, enhance customer/agent experience, improve profitability & growth, and secure technology and tools that optimize contact center operations.
About Our Client
Our client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C).
They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees.
Our Client is part of one the largest Insurance Groups in the world.
Responsibilities
- Guides the implementation and change management of medium to large-scale strategic and core operational initiatives that enhance our people, processes, tools, and technology.
- Leads and assists in executing specific change management tasks, such as conducting impact assessments and evaluating the organization's readiness for change.
- Examines existing knowledge management resources for updates and identifies any new resource requirements; collaborates with the business to draft those resources.
- Facilitates process mapping to uncover further enhancement opportunities.
Requirements
- Total Work Experience: Minimum Required 1-3 years, Preferred 4-6 years.
- Work Experience in This Field: Minimum Required 1-3 years, Preferred 4-6 years.
- English Proficiency: Minimum Required Fluent.
- Required Education: None, with appropriate experience.
- Software/Tools/Critical Skills: Office 365, Solutions-oriented mindset, Self-starter skills, Strong written and verbal communication skills, Work independently and collaboratively in group settings as needed.
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