Windows System Administrator Role

7 days ago

Agra, Uttar Pradesh, India beBeeSupport Full time ₹ 60,00,000 - ₹ 80,90,000
Job Title: Windows Support Specialist

We are seeking skilled Technical Support Experts to deliver exceptional service and support for Microsoft products.

Mandatory Requirements:

  • Hands-on experience in Microsoft product support and Windows support is essential.
  • Rotational shift work (night shift) is a requirement.
  • Excellent communication skills, with proficiency in English language and chat support.

Key Responsibilities:

  • Accounts & Billing Support: Provide assistance with subscription management, payment issues, refunds, and token redemption.
  • Technical Assistance: Offer post-installation technical support for Microsoft products, including Windows and M365.
  • Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems.
  • Product Guidance: Assist customers with the download, installation, and activation of products and recommend suitable solutions.
  • Customer Service: Address customer inquiries with patience and excellent communication skills.

Prerequisites & Skills:

  • Minimum typing speed of 30 words per minute.
  • Proficiency in managing accounts, payments, and billing inquiries.
  • Strong troubleshooting skills for software and connectivity issues.
  • Excellent verbal and written communication skills.
  • Ability to work in a fast-paced environment.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Prior experience in technical support or customer service is essential.
  • Familiarity with Microsoft products and services.
  • Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are beneficial.

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