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As a Technical Support Specialist, you will be at the forefront of delivering exceptional customer experiences. Your technical prowess and passion for problem-solving will drive success in this role.
Key Responsibilities
- Provide high-quality support to customers, addressing their product configuration, performance, and troubleshooting needs
- Work collaboratively with cross-functional teams to diagnose and resolve complex technical issues
- Maintain open lines of communication with customers, ensuring they are informed and satisfied throughout the process
Requirements
- 5+ years of experience in a technical support or customer-facing engineering capacity
- Strong background in B2B SaaS and network security concepts
- Deep expertise in networking fundamentals, including switches, routers, and firewalls
- Certifications such as CCNA, JNCIE, or higher are preferred
- Working knowledge of Linux, VMware ESXi, and firewalls is essential
Why This Role Matters
This position offers a unique opportunity to make a direct impact on customer success and product growth. As a key member of our team, you will have the chance to develop your skills and contribute to the delivery of exceptional customer experiences.
