Customer Escalation Specialist

2 weeks ago

Aligarh, Uttar Pradesh, India beBeeCustomer Full time ₹ 7,50,000 - ₹ 15,00,000
Job Title: Customer Escalation Expert

    Role Summary:

    We are seeking a skilled Customer Escalation Expert to ensure effective resolution of customer queries, complaints, and escalations.

    The ideal candidate will possess excellent communication skills, a passion for customer satisfaction, and proven experience in resolving complex customer issues.

  •     Key Responsibilities:
  •     Timely and effective resolution of customer queries, complaints, and escalations.
  •     Collaborate with internal and external teams and interact confidently with management/leadership.
  •     Act as a voice of the customer and provide insightful feedback to internal teams on improvement areas.

    Requirements:

  •     Bachelor's degree in any field.
  •     Champion of customer-centricity and empathy, demonstrating unwavering drive for resolving customer issues.
  •     2+ years of experience in customer support at a leading B2C organization.
  •     Excellent communication skills with fluency in English, Hindi, and Kannada (fluency in Tamil or Telugu is a bonus).

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