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Educator Support Specialist

2 weeks ago

Jaipur, Rajasthan, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title:

Customer Support Representative

We are seeking an experienced and skilled individual to join our team as a Customer Support Representative. In this role, you will be the first point of contact for educators and school administrators seeking support.

Key Responsibilities:
  • Provide exceptional customer service via email, chat, and phone support
  • Troubleshoot technical issues across web and mobile applications
  • Collaborate with internal teams to resolve issues and escalate bugs or feature requests
  • Create and maintain clear, user-friendly help documentation and FAQs
Requirements:
  • 5-6 years of professional experience in customer support or technical support
  • Experience supporting SaaS platforms, ideally in EdTech or education-adjacent sectors
  • Strong troubleshooting skills and ability to explain complex issues simply
  • Familiarity with tools like Zendesk, Intercom, Jira, Confluence, or similar
  • Excellent written and verbal communication skills
  • Empathy, patience, and a customer-first mindset
Benefits:

In this role, you will have the opportunity to work with a dynamic team, learn new skills, and contribute to the growth and success of our organization.