Product Support Specialist

3 days ago

Jaipur, Rajasthan, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 60,00,000

Job Title: Product Support Specialist

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We are seeking a highly skilled and enthusiastic professional to join our team as a Product Support Specialist. In this role, you will play a vital part in delivering exceptional user experience by providing top-notch support to our users.

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Key Responsibilities:

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  • Provide timely and effective assistance to users via email, phone calls, and other channels to ensure seamless customer engagement.\
  • Identify opportunities to upsell premium packages and add-on services, increasing awareness of our offerings.\
  • Educate users about additional publishing services such as cover design, marketing packages, and distribution options.\
  • Collect insights from user interactions and report key findings to inform product improvements and enhance user experience.\
  • Develop a customer-first mindset, with a genuine passion for helping users succeed.\
  • Proactively engage with internal teams to share valuable user feedback and drive product enhancements.\
  • Cultivate strong communication skills (verbal and written) to effectively convey information and provide solutions.\
  • Collaborate with cross-functional teams to develop strategies that meet user needs and expectations.\
  • Stay up-to-date with industry trends and best practices to continuously improve user support and engagement.
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Requirements:

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  • Strong verbal and written communication skills for effective user engagement.\
  • Excellent problem-solving and analytical skills to resolve complex issues.\
  • A customer-centric approach with a passion for delivering exceptional user experiences.\
  • Ability to work in a fast-paced environment and adapt to changing priorities.\
  • Strong collaboration and interpersonal skills to build effective relationships with internal teams.\
  • Fluency in Hindi (speaking is essential; reading and writing are advantageous).

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