Senior Audit Process Leader

1 day ago


Kota, Rajasthan, India beBeeAudit Full time ₹ 1,20,00,000 - ₹ 2,01,00,000
Job Opportunity:
We are seeking a seasoned professional to lead our Quality Assurance team and drive excellence in audit processes.

About the Role:
As a Quality Assurance Team Manager, you will be responsible for managing a team of experienced quality assurance analysts, overseeing QA activities across key underwriting back-office processes, and ensuring accuracy, consistency, and completeness of audit findings. You will also monitor team productivity, manage audit sampling volumes, and ensure timely completion of reviews and continuous capability development.

Responsibilities:
• Manage a team of Sr. Quality Assurance analysts performing independent QA audits on underwriting work done by BPO Partners.
• Oversee quality assurance activities across key underwriting back-office processes (i.e. Policy Booking, Endorsements, Submission, Quotes and other processes).
• Act as a quality gatekeeper, ensuring accuracy, consistency, and completeness of audit findings for complex underwriting cases.
• Monitor team productivity, manage audit sampling volumes, ensure timely completion of reviews and continuous capability development.
• Collaborate with process owners, compliance, and training teams to identify root causes and recommend corrective/preventive actions.
• Prepare weekly/monthly/quarterly reports and performance dashboards for senior leadership and trend reports, and issue logs for internal governance.
• Collaborate with onshore business stakeholders and BPO QA team across different geographies to calibrate QA standards, feedback mechanisms, and reporting practices.
• Conduct regular audits, calibration sessions, and error trend analysis to drive quality improvements across processes.
• Implementing GRS QA frameworks, SOPs, and controls tailored to specific lines of business.
• Coach and mentor QA analysts; foster a culture of continuous learning and accountability.

Requirements:
• Bachelor's degree required; insurance certifications like ACII, CPCU preferred.
• Seasoned P&C industry operations lead with 10-12 years of experience, including a minimum of 4 years overseeing QA function and managing high performing teams.
• Proven expertise in underwriting processes for different geography regions (UK, Europe, MENA & APAC) and business lines.
• Familiarity with vendor governance and multi-tier QA environments
• Exposure to global quality standards and reporting tools (e.g., Excel, Power BI).
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