Chief Technology Expert

2 weeks ago

Erode, Tamil Nadu, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

Senior Technical Support Engineer Role

Job Description:

We are seeking a skilled technical professional to join our support team as a Senior Technical Support Engineer. As a key member, you will provide technical assistance to customers, ensuring their issues are resolved in a timely and professional manner.

The ideal candidate will have a strong background in Linux and Windows Server environments, with experience in Networking, Security, and Certificate Management platforms. Proficiency in managing, deploying, and applying hotfixes/patches for applications and web services is also essential.

You will also have hands-on experience with Kubernetes for container orchestration and management, as well as practical knowledge of shell scripting or Python for automation and troubleshooting. Experience working with NoSQL databases (MongoDB preferred) and Cloud environments such as AWS and Azure is desirable.

Key Responsibilities:
  • Accountability in handling customer issues and driving them to closure.
  • Being a technical expert in product upgrades and hotfix lifecycles.
  • Effective troubleshooting and logical reasoning.
  • Ability to handle escalated situations efficiently.
  • Scaling as an individual contributor quickly.
  • Excellent collaboration skills and a team player.
  • Maintenance of the knowledge base by creating documents for new issues faced.
  • Striving for automation either by coding or leading developers to build systems that are easy to run in production.
Requirements:

A bachelor's degree in Computer Science or related field is required. 5+ years of experience in a similar role is essential. The ideal candidate will possess excellent communication and problem-solving skills.

Please note that we are looking for a highly motivated and dedicated individual who can work effectively in a fast-paced environment.

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