Home Management Specialist

4 days ago

Aurangabad, Maharashtra, India beBeeLifestyle Full time ₹ 8,00,000 - ₹ 15,00,000

About Lifestyle Managers

At Pinch, our mission is to empower individuals and families by providing a comprehensive home management service. We envision a world where people can focus on what truly matters, while we handle the daily tasks and chores.

A key member of our team is the Lifestyle Manager, an empathetic professional who understands the unique needs and preferences of each family. They design personalized solutions that enhance the lifestyle of their clients, anticipating their needs and exceeding their expectations.

The Lifestyle Manager plays a crucial role in customer onboarding, solution deployment, partner management, customer lifecycle management, and customer feedback and service improvement. They must possess excellent communication skills, be proactive, and have a growth mindset.

We are seeking a highly motivated and dedicated individual with a passion for delivering exceptional customer experiences. The ideal candidate will have a background in hospitality, event management, language, or intercultural communication. If you are self-driven, love taking initiative, and are eager to grow with our company, we encourage you to apply.

Key Responsibilities:

  • CUSTOMER ONBOARDING: Understand the prevailing context in a customer's life, explain how Pinch can help, and onboard them seamlessly onto our ecosystem of services.
  • SOLUTION DEPLOYMENT: Define and agree upon interventions needed, deploy trained domestic helps, undertake periodic supervision, assign errands to Operations Associates, and monitor them for completion to the family's satisfaction.
  • PARTNER MANAGEMENT: Work with our central partner ecosystem to deploy solutions at the customer's household, onboard local quality partners, oversee the quality of work done, and provide valuable feedback to Partnership teams.
  • CUSTOMER LIFECYCLE MANAGEMENT: Have deeper dialogues and conversations with customers, ease them into the Pinch journey, educate and enable them to adopt a wider range of services.
  • CUSTOMER FEEDBACK AND SERVICE IMPROVEMENT: Determine customer satisfaction, identify areas of improvement, iterate solution design, and raise complaints or queries to relevant teams for resolution.

Requirements:

  • BACKGROUND: Hospitality, event management, language, or intercultural communication.
  • SKILLS: Excellent communication, proactive, growth mindset, self-driven, loves taking initiative.
  • QUALIFICATIONS: Bachelor's degree preferably in hospitality.

Benefits:

  • GROWTH OPPORTUNITIES: Continuous learning and development.
  • DYNAMIC WORK ENVIRONMENT: Collaborative and fast-paced team.
  • COMPETITIVE COMPENSATION PACKAGE.

Others:

We are committed to creating a workplace culture that values diversity, equity, and inclusion. We believe that a diverse and inclusive environment fosters innovation, creativity, and employee engagement.

We are an equal opportunities employer and welcome applications from qualified candidates regardless of age, disability, ethnicity, gender, marital status, national origin, political ideology, pregnancy, race, religion, sexual orientation, veteran status, or any other protected characteristic.

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