Digital Customer Service Representative

2 weeks ago

Ellore, Andhra Pradesh, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

Be part of a dynamic team that focuses on exceptional customer experiences as a Chat Process Executive.

As a key member of the organization, you will be responsible for providing timely and accurate information to customers via chat. Your role will involve handling queries professionally and efficiently while ensuring customer satisfaction is maintained at all times.

Your responsibilities will include:

  • Responding to customer inquiries through chat in a professional and timely manner.
  • Providing detailed information about products and services to meet customer needs.
  • Resolving customer concerns effectively and promptly.
  • Maintaining accurate records of all interactions in accordance with company policies.
  • Following established procedures and guidelines when troubleshooting issues.
  • Collaborating with internal teams to resolve complex issues when required.

In addition to these key responsibilities, we are seeking individuals who possess strong communication skills, particularly written English proficiency. You will also need to have the ability to multitask and work under pressure in a fast-paced environment.

Education-wise, an undergraduate or graduate degree in any field is preferred. Prior experience in BPO or chat support is an added advantage but not mandatory. If you are passionate about delivering excellent customer service and want to build a rewarding career in digital customer support, this is an exciting opportunity to consider.

This role offers a chance to grow professionally and contribute to the success of the organization by providing exceptional customer experiences. Join us today and take the first step towards a fulfilling career.

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