Cloud Leader

Cloud Leadership Role

Infra360 is an emerging global leader in cloud consulting that specializes in innovative cloud-native solutions and exceptional customer service. We partner with clients to modernize and optimize their cloud, ensuring resilience, scalability, cost efficiency, and innovation.

Our core services include Cloud Strategy, Site Reliability Engineering (SRE), DevOps, Cloud Security Posture Management (CSPM), and related Managed Services. We specialize in driving operational excellence across multi-cloud environments, helping businesses achieve their goals with agility and reliability.

We thrive on ownership, collaboration, problem-solving, and excellence, fostering an environment where innovation and continuous learning are at the forefront.

Job Summary:

The Director of DevOps and Cloud Operations will lead and scale our technology team, driving growth, operational excellence, and client success. This role involves strategic leadership, project management, and delivering innovative solutions in cloud, DevOps, SRE, and security.

Key Responsibilities:

Leadership & People Management:

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• Lead, mentor, and grow a team of engineers, scaling from 10 to 50 members.">
• Foster a culture of innovation, collaboration, ownership, and excellence.">
• Oversee talent acquisition, retention, and professional development within the team.">

Time Management:

Prioritize tasks effectively to balance strategic initiatives, team management, and client interactions.

Accountability:

Take ownership of deliverables and decisions, ensuring alignment with company goals and values.

Pressure Handling:

Maintain composure under pressure and manage competing priorities effectively.

Technology Operations:

Requirement Gathering & Statement of Work (SOW) Creation:

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• Conduct detailed requirement-gathering sessions with clients to understand their objectives, pain points, and technical needs.">
• Coordinate with the tech team to perform cloud audits, identifying areas for cost optimization, security improvements, and enhanced reliability.">
• Draft and finalize comprehensive Statements of Work (SOW) outlining deliverables, timelines, and expectations.">
• Participate in client discovery calls actively.">

Client & Resource Onboarding:

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• Thoroughly review and understand the SOW, including scope, deliverables, timelines, milestones, and SLAs.">
• Identify and onboard the right resources for the project, briefing team members on client requirements, project scope, and deliverables.">
• Ensure alignment with clients and internal teams on all aspects of the SOW to avoid scope creep and ensure clear expectations.">
• Develop and execute a structured client onboarding process, ensuring a smooth transition and setup of services.">
• Facilitate timely access to client environments, tools, and necessary documentation for the team.">
• Provide regular documentation on service usage, reporting, and escalation processes.">

Project & Operations Management:

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• Weekly sprint planning with clients and daily stand-up calls with project teams to ensure timely delivery, quality, and efficiency of team members.">
• Regularly review team members' work and technical approaches to ensure alignment with best practices.">
• Implement processes to maintain high-quality standards across all deliverables.">
• Ensure timely and successful delivery of projects, meeting client expectations and SLAs.">

Client Engagement & Stakeholder Management:

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• Schedule and conduct weekly/bi-weekly meetings with clients to discuss project progress, address concerns, and gather feedback.">
• Establish and maintain strong relationships with clients through proactive engagement and communication.">
• Act as a subject matter expert to clients, helping them achieve their cloud and infrastructure goals.">

Technical Content & Marketing Support:

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• Provide technical insights and content for creating impactful case studies highlighting successful client engagements and solutions.">
• Design and deliver detailed architecture diagrams visually representing technical solutions for marketing and sales materials.">
• Collaborate with the marketing team to ensure technical accuracy and relevance in promotional content showcasing the company's expertise.">

Strategic Planning & Upselling:

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• Develop and execute strategies to expand service offerings within existing client accounts.">
• Regularly engage with clients to identify evolving needs and opportunities for additional services in cloud, DevOps, SRE, and security.">
• Identify and introduce premium services, add-ons, or long-term engagements enhancing client outcomes.">
• Collaborate with internal teams to bundle services and present holistic solutions.">

Process Optimization & Innovation:

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• Identify areas for improvement and implement standardized processes across projects to enhance efficiency and consistency.">
• Leverage automation tools and frameworks to streamline repetitive tasks and improve operational workflows.">
• Foster a culture of continuous improvement by encouraging feedback, conducting regular process reviews, and implementing best practices.">
• Drive innovation by introducing new tools, technologies, and methodologies aligning with business goals and client needs.">
• Define and track key performance indicators (KPIs) measuring process effectiveness and drive data-driven decisions.">

Qualifications:

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• 12+ years in technology operations, with at least 5 years in a leadership role managing teams and delivering complex solutions.">
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.">

Technical Expertise:

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• Deep knowledge of Infrastructure, Cloud, DevOps, SRE, Database Management, Observability, and Cybersecurity services.">
• 10+ years of experience as an SRE and DevOps with a proven track record of handling large-scale production environments.">
• Strong Experience with Databases (PostgreSQL, MongoDB, ElasticSearch, Kafka).">
• Hands-on experience with ELK or other logging and observability tools.">
• Hands-on experience with Prometheus, Grafana & Alertmanager and on-call processes like Pagerduty.">
• Strong skills in K8s, Terraform, Helm, ArgoCD, AWS/GCP/Azure etc.">
• Good skills in Python/Go Scripting Automation.">
• Strong fundamentals in DNS, Networking, Linux.">
• Experience with APM tools like Newrelic, Datadog, and OpenTelemetry.">
• Good experience with Incident Response, Incident Management, Writing detailed RCAs.">
• Experience with Git and coding best practices.">

Benefits:

This role offers a unique opportunity to work with a leading-edge technology company, driving innovation and growth while delivering exceptional results.

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to be considered for this exciting opportunity.