
High-Tech Support Expert
1 day ago
Technical Support Specialist
About the Role:
We are seeking a skilled Technical Support Specialist to provide remote technical assistance and problem resolution for our clients.
Key Responsibilities:
- Provide exceptional customer service and support via phone, email, or other communication channels.
- Demonstrate expertise in troubleshooting and resolving complex technical issues related to computer systems, software applications, and telephony.
Requirements:
- Minimum 2 years of experience in a technical support role, with a strong understanding of PCs, networks, operating systems, cloud environments, databases, and software applications.
- Excellent communication and teamwork skills, with the ability to work independently and as part of a team.
Ideal Qualifications:
- Familiarity with ACDs (Automatic Call Distribution) and other telecom systems.
- Ability to learn and adapt quickly to new software tools and technologies.
What We Offer:
A dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
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