Desktop Support Specialist

2 days ago

Kanpur, Uttar Pradesh, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 12,00,000
Desktop Support Specialist

Job Summary:

As a key member of our technical team, you will provide high-quality support to employees across the organization. Your primary focus will be on resolving technical issues related to desktop hardware and software.

Key Responsibilities:

  • Troubleshoot and resolve complex technical problems efficiently.
  • Develop comprehensive documentation for software installations and configurations.
  • Manage the deployment and rollout of software and hardware assets.
  • Maintain an accurate inventory of clients' assets using specialized tools.
  • Contribute to our knowledge base to support users.
  • Collaborate with the Cybersecurity team to ensure network assets are secure.
  • Update the problem management database with timely and meaningful information.
  • Log relevant details about issues and attempts to resolve them.
  • Utilize the knowledge base to assist in troubleshooting efforts and share experiences with team members.
  • Support the deployment of desktop PCs and peripherals, and onboard new employees.
  • Respond to voice mail and email daily.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • Minimum 2+ years of experience in Desktop and/or Helpdesk support.
  • Prior work-related experience with current standard desktop software (Microsoft Office, Windows).
  • Fluent English language skills; additional languages are beneficial.
  • Experience working with international clients is an asset.
  • Proficient knowledge of Microsoft office and SAP is advantageous.

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