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Customer Service Key Accounts Manager
2 weeks ago
Customer Service Executive
Description:
We are seeking a skilled Customer Service Executive to join our team. As a key member of our customer service department, you will be responsible for delivering exceptional customer experiences, building strong relationships with clients, and driving revenue growth through strategic relationship management.
Key Responsibilities:
- Serve as the primary point of contact for assigned key accounts, addressing queries, issues, and grievances efficiently.
- Build and maintain strong relationships with key decision-makers to identify business opportunities and drive revenue growth.
- Understand client needs to effectively position Blue Dart's services, ensuring timely service delivery and proactive shipment tracking.
Requirements:
- Any bachelor's degree.
- Relevant certifications in customer service or account management are a plus.
Skills & Abilities:
- Strong understanding of logistics and supply chain management principles.
- Proficiency in CRM software and data analysis tools to track performance metrics.
- Excellent knowledge of customer service best practices and complaint resolution processes.
Benefits:
We offer a competitive salary package, comprehensive benefits, and opportunities for career growth and development.
Why Join Us:
At Blue Dart, we believe in creating a workplace where people feel valued, empowered, and proud to belong. We are committed to making a positive impact on our customers, communities, and employees.
This is your chance to do meaningful work, build a career without borders, and thrive in a company that's not just a logistics leader-but a Great Place to Work.
