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Business Process Optimization Consultant

1 month ago

Bengaluru, Karnataka, India SAP Full time

About the Role

SAP is seeking a highly skilled Business Process Optimization Consultant to join our cloud consulting team in India and APAC/EMEA regions. As a key member of our team, you will be responsible for implementing SAP Concur solutions for our customers, gathering functional and business requirements, creating system design and configuration, and working closely with Concur PM and Technical resources.

Key Responsibilities

  • Implement SAP Concur solutions for customers in India and APAC/EMEA regions.
  • Gather functional and business requirements from customers and evaluate their needs.
  • Create system design and configuration while working closely with Concur PM and Technical resources.
  • Be part of a cloud consulting team focused on faster and simplified deployments by advising customers on industry standard best practices.
  • Adhere to project management principles for successfully initiating, planning, executing, controlling, and closing projects.
  • Work with customers to conduct UAT and issue logging/tracking.
  • Support customers on change management and manage post-go-live hypercare.
  • Adhere to Concur SOPs to transition customers from implementation to production support.
  • Deliver customized training sessions for client stakeholders, empowering them to manage training for the larger user base/end users effectively.
  • Stay updated on the latest SAP Concur features and functionalities, leverage to enhance client solutions and drive continuous improvement.
  • Work with Indian/European/Australian customers in their respective time zones.

About You

We are looking for a candidate with strong analytical, communication, and problem-solving skills, who is genuinely happy to work with customers and help them with a positive attitude and showing empathy towards the customer.

Requirements

  • Strong analytical, communication, and problem-solving skills.
  • Effective communication and presentation skills.
  • Experience in product implementation (solution design, configuration, testing, and product rollout) preferred.
  • Experience of 3-5 years with customer-facing experience of at least 2 years.
  • Technology background: BE/BTech/BSc IT/BCA/MCA.

Meet Your Team

Your team comprises high-performing cloud consulting individuals who work on delivering advisory and implementation services to cross-industry customers.

Your team is customer-driven and thrives to deeply understand what the customer needs.