Customer Technical Service Specialist

2 days ago

Alwar, Rajasthan, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Technical Support Role

We are seeking a dedicated and skilled technical support professional to join our team. The ideal candidate will be responsible for providing exceptional technical assistance to customers, ensuring their satisfaction with our products and services.

Key Responsibilities
  • Provide technical support to customers via phone, email, and chat.
  • Diagnose and troubleshoot technical issues related to our products and services.
  • Collaborate with engineering and product teams to resolve complex issues.
  • Document support interactions and maintain records of customer inquiries and resolutions.
  • Assist in the development and improvement of support processes and documentation.
Essential Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-6 years of experience in a customer support or technical support role.
  • Strong understanding of software applications and troubleshooting techniques.
  • Experience with ticketing systems and customer relationship management (CRM) software.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.
  • Strong problem-solving skills and attention to detail.

Why this role matters: As a technical support professional, you will play a critical role in ensuring customer satisfaction and loyalty. Your expertise will help us deliver high-quality products and services that meet the needs of our customers.

What we offer: We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.

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