Customer Escalation Specialist

7 days ago

Nagpur, Maharashtra, India beBeeCustomerSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

About this role

  • We are seeking a professional with excellent customer service skills to join our team as a Customer Escalation Specialist.

Key responsibilities include timely and effective resolution of customer queries, complaints, and escalations. You will be responsible for full ownership of assigned cases and ensuring issues are resolved to the customer's satisfaction.

Required skills and qualifications:

  • Bachelor's degree in any field.
  • Proven track record of containing and resolving highly complex escalations.
  • Excellent communication skills with fluency in English.
  • Working knowledge of MS Excel or Google Sheets.
  • Hands-on experience with ticketing tools.

Benefits of joining our team:

  • Fast-growing, innovative environment where you can make a tangible impact.
  • Lead a high-impact category in one of the fastest-growing construction tech startups.
  • Collaborate with top clients and shape the future of construction.
  • Achieve your career goals in a leadership role with immense growth potential.

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