Helpdesk Specialist

1 week ago

Mangalore, Karnataka, India beBeeTechnical Full time ₹ 25,00,000 - ₹ 60,00,000

Job Title: Service Desk Agent

About the Role:

We are seeking a highly skilled and professional Service Desk Agent to provide exceptional technical support to our clients.

  • Excellent Communication Skills – Ability to interact professionally and clearly with users across all levels.
  • IT Support Experience – Exposure to troubleshooting, ticketing systems, and resolving technical issues.
Key Responsibilities:
  • Provide first-line technical support to end-users in a courteous and professional manner.
  • Log all user service tickets in ITSM systems with complete and accurate information.
  • Troubleshoot and resolve IT-related incidents and service requests.
  • Manage customer inquiries and ensure timely resolution.
  • Perform scheduled reporting (daily/weekly/monthly).
  • Submit knowledge base article updates for new and existing issues.
  • Own and drive user issues to resolution.

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