Technical Solutions Specialist

4 days ago

Nellore, Andhra Pradesh, India beBeeSolution Full time ₹ 6,00,000 - ₹ 12,00,000

Job Title: Technical Solutions Specialist

We are seeking a skilled Technical Solutions Specialist to provide high-quality technical support for computer systems and large format printing solutions.

The successful candidate will be responsible for installing, maintaining, and repairing Epson Large Format Printers and computer hardware/software systems, ensuring high customer satisfaction.

Main Responsibilities:
  • Install, configure, and maintain Epson Large Format Printers (Technical, Textile, Photo) at customer locations.
  • Provide on-site troubleshooting, repair, and maintenance of large format printers and computer systems (hardware and software).
  • Diagnose printer faults, perform preventive maintenance, and resolve technical issues related to printing systems and peripherals.
  • Troubleshoot and repair computer hardware, software, networking issues for business customers.
  • Perform calibration, alignment, and test prints to ensure optimal printer performance.
  • Maintain detailed service reports after each service visit, including issue diagnosis, resolution, and parts used.
  • Coordinate with technical support teams and Epson service engineers for complex troubleshooting.
  • Manage spare parts inventory and request replacements when needed.
  • Provide technical guidance and training to customers on proper usage and maintenance of printers and computer systems.
  • Ensure timely service response and achieve defined service KPIs.
  • Support customer escalations and follow up to ensure issue resolution and customer satisfaction.
  • Stay updated on new printer models, software updates, and technical service procedures.

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