Digital Commerce Leader

20 hours ago

Indore, Madhya Pradesh, India beBeeEcommerce Full time ₹ 9,00,000 - ₹ 15,00,000

Job Title: Ecommerce Executive

Job Description

We are seeking a seasoned professional to join our team as an E-Commerce Business Associate. The ideal candidate should possess excellent customer service skills and be able to effectively manage e-commerce activities. Responsibilities include forecasting sales, resolving conflicts, and growing the business through positive customer experiences.

Job Objectives

• Retain long-term consumer relationships

• Coordinate with the E-Commerce Manager in planning promotional offers and product discounts

Roles & Responsibilities

• Manage online portals of clients

• Manage online e-commerce accounts of clients

• Respond to customer web inquiries regarding online merchandise or service orders

• Assist customers with product selection, answer basic questions and suggest various product options that are available

• Understand client problems

• Ensure prompt and proper resolution of client queries by providing additional information or escalating the issue

• Take accountability and responsibility for the work assigned

Competencies Required

• Excellent written and verbal communication skills

• Proficiency in MS Office and relevant software

• Excellent organizational and time management skills

• Ability to work collaboratively with other departments

• Handle multiple projects/assignments at the same time

• Build client relations

Preferred Education

Any Graduate or Post Graduate (BE/BBA/MBA)

Work Location & Job Type

You'll be required to work full-time from our head office in Indore

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