GenAI Experience Specialist

5 days ago


Hyderabad, Telangana, India Experian Full time
Job Title: GenAI Experience Specialist

Experian is seeking a highly skilled GenAI Experience Specialist to own the user experience and drive the adoption of workplace productivity Generative AI tools.

Key Responsibilities:
  • Provide ownership of the user experience for using workplace productivity GenAI tools at Experian.
  • Establish, develop, and aid in delivery of end-user education and training programs for generative AI solutions.
  • Assist in establishing and monitoring the request and provisioning process for GenAI capabilities.
  • Host IT clinics, pilot sessions, office hours, and other forums to drive the usage and adoption of these tools.
  • Host discovery sessions with user groups to determine where GenAI or other known tools can help automate, streamline, or simplify business processes.
  • Establish and facilitate a community of practice for workplace productivity GenAI tools.
  • Develop and facilitate a feedback mechanism regarding using these tools.
  • Develop and facilitate a service transition plan to ensure other teams are aware of changes and prepared to support users.
  • Report on usage and adoption, and establish goals to measure the success of adoption efforts.
  • Provide support to new and existing users through responding to queries and proactively sharing information.
  • Participate in project meetings for GenAI and weigh in on the user experience.
  • Respond to and address GenAI queries from users in multiple employee-facing forums.
  • Familiarity with the Enterprise Microsoft portfolio, specifically M365, Teams, Outlook, and how Copilot and other GenAI capabilities are embedded into them.
  • Make GenAI tool recommendations that align to Experian use cases for users.
  • Build strong business relations with colleagues to promote Digital Workplace and GenAI capabilities.
Qualifications:
  • Bachelor's degree in business management or related field or equivalent experience.
  • 5+ years' experience in internal product development.
  • Excellent communication, facilitation, and presentation skills.
  • Excellent written communications with audiences at all levels.
  • Intellectually curious about technology in general.
  • Experience using GenAI and developing use cases.
  • Instructional design experience a plus.
  • Graphic design experience a plus.


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