Digital Experience Specialist

1 month ago

Hyderabad, Telangana, India Yext Full time
About Yext

Yext (NYSE: YEXT) is a leading digital presence platform for multi-location brands, empowering thousands of customers worldwide to deliver consistent, accurate, and engaging experiences across the digital landscape. Our innovative AI and machine learning technology powers the knowledge behind every customer interaction, made possible by our team of innovators and enthusiastic collaborators.

Job Summary

We are seeking a highly skilled Services Specialist to join our Assistance team, responsible for providing expert platform configuration, content management, and platform optimization services to our customers. As an extension of our customers' teams, you will be trusted to help manage their brands' digital experiences powered by the Yext platform.

Key Responsibilities
  • Administer in-platform task execution for pooled customers, ensuring seamless delivery of services.
  • Prioritize, manage, and monitor multiple inbound customer configuration or content management requests, driving timely completion and exceeding customer expectations.
  • Interpret customer and stakeholder requests, tailor conversations according to their needs, and effectively communicate these needs to internal teams as necessary.
  • Analyze, clean, and transform customer content, primarily in Excel, providing quality assurance over the content loaded into the Yext Platform.
  • Maintain process and workflow documentation for customers in accordance with customer needs and Yext internal best practices.
  • Partner closely with customers and account teams to ensure we are meeting and exceeding customer expectations.
  • Contribute to internal resources and deliver meaningful product feedback to leadership and relevant teams.
  • Develop expertise in Yext Content and configuration, helping customers achieve their end goals through best practices.
Requirements
  • BA/BS degree or equivalent experience.
  • 2+ years of operations, technical support, customer success, or analyst experience.
  • Desire to delight customers with every interaction.
  • Direct experience working in the Yext platform is preferred, including a strong understanding of Content, Listings, Reviews, Pages, Search, and other features.
  • Experience with Zendesk or other help desk software.
  • Proficient in Excel; ability to audit, analyze, and manipulate large sets of relational data.
  • Outstanding and effective interpersonal skills; along with strong ability to communicate complex issues across departments and with external contacts.
  • Detail-oriented, organized, process-driven.
  • Ability to work quickly and accurately in a high-volume environment.
  • Autonomous worker with excellent time management skills.
  • Ability to thrive in a cross-functional team environment.
Perks and Benefits

We believe that people do their best when they feel their best. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:

  • Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
  • Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.
  • Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).
  • Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
  • World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.

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