Lead Data Scientist

6 days ago

Hyderabad, Telangana, India Freshworks Full time

About Freshworks

Freshworks is a global software company that enables businesses to delight their customers and employees through innovative software solutions. Our mission is to make software fast, easy, and affordable for everyone.

Job Description

About the Role:

We are seeking a highly skilled Lead Data Scientist to join our team and lead the development of innovative GenAI solutions. As a key member of our data science team, you will be responsible for designing and implementing cutting-edge AI/ML solutions that drive business value and improve customer experiences.

Responsibilities:

  • Strategic Collaboration: Collaborate closely with product and business teams to understand the challenges and opportunities within the GenAI landscape and align data science initiatives with the organization's objectives.
  • Metric Definition: Define key performance metrics that accurately reflect the value delivered to end-users through GenAI solutions.
  • Intelligent System Design: Apply deep expertise in machine learning, statistics, and advanced mathematics to conceptualize, experiment, and design intelligent systems powered by GenAI.
  • Big Data Processing: Develop efficient systems capable of processing vast volumes of data, demonstrating proficiency in distributed programming frameworks like Hadoop and Spark.
  • ML/AI Architecture: Collaborate closely with ML Engineers to design scalable systems and model architectures that enable real-time ML/AI services.
  • End-to-End ML Pipelines: Take ownership of ML pipelines from end to end, encompassing data pre-processing, model generation, cross-validation, and feedback sharing.

Qualifications:

  • A Bachelor's degree or higher in Computer Science, Statistics, Mathematics, or a related field, with a minimum of 7 years of relevant work experience.
  • Strong problem-solving and programming skills, coupled with a profound understanding of the mathematical foundations underpinning machine learning algorithms, including probability, statistics, linear algebra, calculus, and optimization.
  • Proven track record of successfully deploying ML projects in production systems with substantial individual contributions.
  • Experience with natural language processing tasks utilizing prompt engineering, LLMs, transformers, and knowledge graphs is highly advantageous.
  • Proficiency in time series analysis, NLP, Distributed Systems, large-scale computing, and Big Data technologies such as Hadoop and Spark is a plus.
  • A solid background in at least 2 of the following areas: Natural language processing, statistical ML techniques, graph algorithms, constraint optimization, signal processing (speech or vision), deep learning, and distributed systems.
  • Proficiency with database systems and schema design, encompassing both SQL and NoSQL databases.

About You:

We are looking for a forward-thinking data scientist with a passion for pushing the boundaries of GenAI and driving the transformation of IT services through interactive, conversational experiences. If you have a strong background in machine learning, statistics, and advanced mathematics, and are eager to join a dynamic team that is shaping the future of AI, we encourage you to apply.

Additional Information:

All your information will be kept confidential according to EEO guidelines. At Freshworks, we are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.

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