Global Travel Solutions Specialist

4 weeks ago


Mumbai, Maharashtra, India Etraveli Group Full time

About Etraveli Group

Etraveli Group is the world's leading provider of tech solutions and fulfillment capabilities for online sales of flights. Our company aims to simplify complexity, connecting millions of flights and travelers globally, from search and selection to trip and beyond.

We operate consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights. Etraveli Group has also established strategic partnerships with companies like Skyscanner, Google Flights, TUI, etc.

Our Mission

We strive to make the world smaller for our customers and bigger for our people. Our diverse team of over 2500 passionate professionals makes us the industry's tech wonder and the best in the world at what we do.

Major Offices

Our major offices are located in Sweden (HQ), Canada, Greece, India, Poland, and Uruguay.

Job Description

We are seeking enthusiastic and ambitious individuals to join our fast-paced sales environment. As a Schedule Change Resolution Specialist, you would be responsible for:

  • Working on schedule change reservations, handling a minimum of 40 PNRs a day
  • Handling calls and chats with customer queries (schedule change bookings)
  • Reporting to the Team Lead to achieve goals
  • Responsible for checking all queues of a schedule change and contacting Airlines to check for alternate options
  • Following up on flight reservations, contacting the customer to share options available for the rescheduled flight
  • Handling misconnections and getting the flights confirmed by the Airlines
  • Multi-tasking and ready to adapt to new situations and challenges or role reversal

Requirements

To succeed in this role, you should have:

  • Minimum 1 year of experience in the customer service industry
  • Knowledge of the Travel Industry would be a plus
  • Good written and verbal communication
  • Ability to work in different shifts (includes night shift)
  • Self-learning and being able to take initiative are very important

Equal Opportunities

We value diversity and are committed to ensuring equality and promoting diversity in the workplace at every selection stage. We provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.



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