Incident Resolution Specialist

5 days ago


Kurnool, Andhra Pradesh, India beBeeIncident Full time ₹ 90,00,000 - ₹ 1,50,00,000

Key Responsibilities:

  • Analyze and facilitate immediate response to incidents for groups of end users
  • Advises/consults on moderately complex to complex incidents including significant events and management communications
  • Actively engages other IT groups and/or Business partners to drive and solve for service restoration as soon as possible, minimizing business impact
  • Creates documentation for incident details per exit criteria to Problem Management
  • Communicates incident status to various levels of the organization

Required Skills and Qualifications:

  • Experience working with crossfunctional teams and leading matrixed groups
  • Strong interpersonal skills including collaboration, negotiation and the ability to communicate effectively to all audience levels verbally or in writing
  • Demonstrated leadership with organizational presence, authority and responsibility to prioritize, track, and drive execution in stressful, high visibility situations
  • Working knowledge of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc.


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