Client Experience Manager

7 days ago

Jaipur, Rajasthan, India beBeeRelationship Full time ₹ 30,00,000 - ₹ 50,00,000
Customer Relationship Expert

We're seeking a detail-oriented Customer Relationship Expert to manage client relationships and ensure an exceptional experience for luxury clientele.

The ideal candidate thrives in a client-focused environment, is organized, and contributes to both daily execution and long-term improvements in customer engagement.

Key Responsibilities:

  • Manage client interactions via calls, WhatsApp, email, and in-person communication.
  • Provide timely, professional, and solution-oriented responses.
  • Maintain accurate records of customer interactions, orders, and communication logs.

CRM & Process Management:

  • Plan and execute CRM campaigns to drive client retention and satisfaction.
  • Track and analyze customer interactions to provide actionable insights.
  • Identify recurring issues and support process improvement initiatives.

Collaboration & Insights:

  • Work closely with sales, marketing, and production teams to resolve client queries and enhance the customer journey.
  • Build and maintain strong relationships with high-value clients and stakeholders.
  • Report on customer trends, feedback, and loyalty metrics to leadership.

Requirements:

  • 2-4 years of experience in CRM, luxury retail, or jewelry brands.
  • Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.

Why Join?

  • Contribute to enhancing customer journeys and loyalty programs.
  • Grow in a professional, collaborative, and growth-oriented environment.

Benefits:

  • Work with prestigious luxury jewelry brands and high-value clientele.

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