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Expert Customer Experience Professional
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This role focuses on delivering exceptional customer experiences, ensuring high levels of satisfaction and retention. As a key member of the team, you will be responsible for establishing strong connections with customers, understanding their needs, and providing tailored solutions.
Key Responsibilities:- Maintain effective customer contact management to ensure seamless interactions.
- Serve as a catalyst in resolving customer-related issues, promoting a positive outcome.
- Coordinate with various stakeholders to achieve common objectives, driving business success.
- Provide regular updates on customer interactions within company systems, facilitating transparency and accountability.
- Boost revenue from existing customers through targeted service renewal initiatives, meeting set targets.
- Ensure timely renewal submissions and maximize conversion of renewals into orders, optimizing business performance.
- Promote client retention for associated branches, adhering to business requirements.
- Collaborate with Back Office, SP, OE/OM, and BM teams to schedule services promptly and deliver results on time, enhancing overall efficiency.
- Excellent communication and convincing skills to effectively engage with customers.
- Patience and ability to converse with customers, building trust and rapport.
- Strong sales abilities to identify and capitalize on opportunities.
- Interpersonal and problem-solving skills to navigate complex situations.
- Capacity to handle rejection and stress while soliciting customers, maintaining a professional demeanor.
- Graduation qualification as a minimum requirement.
- Our core values prioritize safety, integrity, innovation, learning and development, openness, and performance orientation, creating a positive work environment.
- We strive to build an inclusive workplace welcoming diverse backgrounds, fostering growth and success.
