Executive Assistant

2 weeks ago

Pune, Maharashtra, India AccorHotel Full time

Job Summary

We are seeking a highly motivated and experienced Executive Assistant - Food and Beverage to join our team at AccorHotel. As a key member of our Food and Beverage department, you will be responsible for ensuring the smooth operation of our restaurant and bar services.

Key Responsibilities

  • Coordinate and assist in opening and closing duties to ensure that all settings are completed according to standards and procedures.
  • Assist management in supervising junior team members and casual labor, ensuring that all tasks assigned are carried out on time and according to instruction and departmental standards.
  • Take and record restaurant reservations and cancellations in accordance with departmental standards, reconfirming reservations through phone calls or email on a daily basis.
  • Take food and beverage orders according to guests' requirements and preferences, delivering food and beverage services in accordance with departmental standards and procedures.
  • Ensure that all food and beverage are served according to service standards, upselling and promoting food and beverage offers at every available opportunity to maximize sales revenue.
  • Remember individual patrons' names and their preferences to extend a personalized service, applying necessary precautions with regards to hotel food safety and hygiene standards (HACCP).
  • Collect food and beverage supply requisitions, ensuring that the stock collected is as per requisition.
  • Handle guests' complaints and comments tactfully and efficiently, reporting any complaints, incidents, or other irregularities to management.
  • Supervise and assist in assigned work stations' activities, overseeing the operation of the outlet in the absence of management.
  • Assist other Food and Beverage outlets with their operations during peak times or when required.

Requirements

  • Secondary/High school education.
  • Additional certification(s) in Food and Beverage will be an advantage.
  • Good reading, writing, and oral proficiency in English language.
  • Ability to speak other languages and basic understanding of local languages will be an advantage.
  • Minimum 2 years of relevant experience in a similar capacity.
  • Working knowledge of MS Excel, Word, and PowerPoint.

Competencies

  • Good communication and customer contact skills.
  • Service-oriented with an eye for details.
  • Ability to work effectively and contribute in a team.
  • Self-motivated and energetic.
  • Must be well-presented and professionally groomed at all times.

Remote Work

No

Employment Type

Full-time

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