Customer Engagement Lead

1 day ago


Mount Abu, Rajasthan, India beBeeCustomerEngagement Full time ₹ 9,00,000 - ₹ 15,00,000

Job Overview:

We are seeking a proactive customer engagement specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.

This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.

Key Responsibilities:

  • Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration.
  • Process orders promptly after the customer reaches out and sends purchase confirmation.
  • Maintain detailed records of follow-ups and interactions.
  • Generate reports on key performance indicators.

Requirements:

  • Advanced knowledge of Microsoft Excel software for data analysis.
  • Basic knowledge of Microsoft Word for document preparation.
  • Analytical skills to track performance metrics and improve processes.
  • Organized and detail-oriented with the ability to meet deadlines.
  • Problem Solving ability.
  • Experience in customer service.
  • Strong communication and negotiation skills.
  • Proficiency with CRM systems for effective management.

About Our Company:

We foster a progressive culture that values creativity, flexibility, and diversity. We believe in integrity, honesty, and passion for excellence, providing a work environment where employees can grow and thrive.



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