Technical Implementation Specialist

2 days ago

Vellore, Tamil Nadu, India beBeeImplementation Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Title:

Solution Architect

About the Role:

We are seeking an experienced technical expert to join our Professional Services team and deliver world-class implementations of SaaS solutions.

Key Responsibilities:
  • Execute end-to-end implementation plans for SaaS platforms based on solution design
  • Design and implement integrations between SaaS platforms and customers' existing software ecosystems
  • Data migration is a critical aspect of this role, including data cleansing, mapping, and validation for customer digital assets
  • Configure SaaS platforms according to customer requirements and implement necessary customizations
  • Ensure timely go-lives by executing implementation plans and communicating technical progress to stakeholders
  • Provide technical support and troubleshooting for all implementation-related queries
  • Create comprehensive technical documentation, integration guides, and implementation runbooks
  • Conduct thorough testing of implementations and integrations before go-live
  • Communicate technical status updates to clients and internal stakeholders
  • Collaborate with Product Development teams for technical feedback and post-implementation reviews
  • Identify opportunities to automate implementation processes and develop automation solutions
Requirements:

Education & Experience:

  • Bachelor's or Master's degree in Computer Science, Engineering, or Technology
  • Minimum 10+ years of experience in technical implementation of SaaS products
  • Experience with CRM implementations and system integrations preferred

Technical Skills:

  • Strong understanding of cloud-based application architecture and deployment
  • Experience with API integrations, webhooks, and data synchronization
  • Knowledge of database management, data migration, and ETL processes
  • Understanding of SaaS application technical features and implementation challenges
  • Experience with web technologies (REST APIs, JSON, XML, etc.)
  • Familiarity with integration platforms and middleware solutions
  • Basic scripting and automation skills

Soft Skills:

  • Exceptional problem-solving and troubleshooting skills
  • Customer success-oriented attitude with technical expertise
  • Excellent written and oral communication skills
  • Ability to manage multiple technical projects simultaneously
  • Strong attention to detail and quality-focused approach
  • Flexibility to travel as required
  • Ability to explain technical concepts to non-technical stakeholders

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