Senior IT Service Delivery Specialist

17 hours ago

Alwar, Rajasthan, India beBeeProject Full time ₹ 18,00,000 - ₹ 20,10,000

We are seeking an experienced Project Coordinator to lead our IT and Managed Services projects. The ideal candidate will possess strong fundamentals in project management, hands-on experience with Managed Services delivery, and proven expertise in Agile methodologies.

Job Description

The successful candidate will be responsible for managing the end-to-end lifecycle of IT and Managed Services projects, ensuring strict adherence to scope, schedule, and budget. This will involve driving SLA-driven service delivery with a focus on governance, compliance, and continuous service improvement (CSI). As the primary point of contact for Severity 1 & Severity 2 issues, you will coordinate swift resolution with minimal impact to business operations.

You will develop and maintain 24/7 coverage rosters to ensure uninterrupted service availability. Additionally, you will oversee the preparation, review, and approval of Root Cause Analysis (RCA) documents, ensuring accuracy and timely closure.

Key Responsibilities
  • Manage and refine the project backlog, collaborating with client stakeholders to prioritize work items aligned with business goals.
  • Anticipate risks proactively, establish mitigation strategies, and address issues before they escalate.
  • Maintain a consistent reporting cadence (weekly, monthly dashboards, progress updates) to clients and internal leadership.
  • Document and track all activities with high attention to detail, including Minutes of Meeting (MoMs), decision logs, and follow-ups.
Required Skills & Qualifications

The ideal candidate will have a strong foundation in Project Management concepts – risk management, scope management, stakeholder management, change management, and decision logging. Proven experience delivering projects in a Managed Services environment, including SLA management and governance models, is also essential.

Expertise in Agile and Scrum methodologies with hands-on delivery experience is required. Additionally, the candidate must demonstrate ownership and accountability, driving deliverables with minimal supervision. Highly organized with excellent documentation skills and the ability to maintain a structured, transparent, and reliable source of truth is necessary.

  • Strong proactive risk anticipation and mitigation capabilities.
  • Excellent client communication and relationship management skills with the ability to influence and lead conversations.
What We Offer

We offer a dynamic and challenging work environment that fosters growth and development. Our team is committed to excellence and strives to provide exceptional service to our clients.

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