Technical Support Specialist
3 days ago
Company Overview
Flexera Software India LLP is a pioneering company in Hybrid IT Asset Management and FinOps, providing award-winning data-oriented SaaS solutions for technology value optimization. Our goal is to enable teams to gain deep insights into cost optimization, compliance, and risks for each business service.
Salary: ₹12 LPA - ₹18 LPA (based on experience)
Job Description
We are seeking an experienced Technical Support Specialist who has spent some time building up their customer service skills, alongside excellent technical skills in support roles. The ideal candidate will have robust troubleshooting skills and can effectively problem-solve.
The successful candidate will focus on specified products and quickly aim to become an expert in such products. They will be able to manage multiple tasks, typically many support cases at any one time while adhering to required metrics.
Required Skills and Qualifications
- Prior experience with ServiceNow's configuration management database (CMDB), ServiceNow Discovery, ServiceNow SAM/SAMPro.
- Strong analytical and problem-solving skills, with intellectual curiosity and eagerness to learn new technologies/skills.
- Solid interpersonal skills, with excellent verbal, written, and listening communication skills in English.
- Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
Benefits
We offer a competitive salary, a collaborative work environment, and opportunities for growth and development. Our team is passionate about delivering exceptional results and making a meaningful impact in the industry.
Why Join Flexera?
Flexera is proud to be an equal opportunity employer, committed to fostering a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI council drives our commitment to championing policies and practices that foster a welcoming environment for all.
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