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Senior Sales Systems Support Expert

3 weeks ago

Udaipur, Rajasthan, India beBeeSystemSupport Full time ₹ 91,63,500 - ₹ 1,24,45,000
Job Description

The Senior Business System Specialist is a key member of the Sales Operations team, based in our Bangalore office in India. This role plays a vital part in ensuring the accuracy and usability of sales tools through timely and effective resolution of support tickets.

  • This involves providing top-notch system and tools support to users, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.

Primary sales tools to be supported include Salesforce, Salesforce CPQ (formerly Steelbrick), Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.

Your Impact
  • Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, and ClosePlan, Callidus Commissions and other sales tools.
  • Manage a fast-paced queue of support requests, utilizing your problem-solving skills to drive all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of the systems via data migrations.
  • Maintain Service Level Agreement targets.
  • Manage access and visibility related issues.
  • Assist with documentation of best practices and usage.
  • Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment, and good relationships.
Required Skills and Qualifications

You must have at least 8+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.

  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with a focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.
  • Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus.
Benefits

Palo Alto Networks is committed to diversity and inclusion. We celebrate diverse teams innovating together and provide reasonable accommodations for all qualified individuals with a disability.