IT Operations Management Specialist

3 days ago

Rajkot, Gujarat, India beBeeServiceNow Full time ₹ 20,00,000 - ₹ 25,00,000
ServiceNow IT Operations Management Specialist

The primary function of this role is to work with business stakeholders to understand and analyse detailed technical and business requirements. We are seeking an engineering graduate or postgraduate from a reputable institution, with experience in IT software development related fields.

This role will be responsible for designing, developing, testing and configuring business requirements on the ServiceNow platform - IT Operations Management (ITOM) related modules such as CMDB, CSDM, Discovery, Service Maps, Event/Alert Management and Integration Hub.

  • We are looking for someone who can design, develop and test configurations on ServiceNow platform with a focus on ITOM, CMDB, CSDM, Discovery, Service Maps, Event/Alert Management and Asset Management.
  • Capture requirements from Business stakeholders & SMEs through demonstrations and workshops.
  • Coordinate with internal/external stakeholders for development of user stories, configurations and get it delivered on agreed timeline.
  • Configure modules, develop custom solutions as required through scripting and software development.
  • Prepare High-Level Design (HLD)/Low-Level Design (LLD), architecture design, technical documentations as specified and as internally required.
  • Work with platform team to update technology direction and strategy, Manage BAU tasks.
  • Provide value-based assessments and workshops to help maximize business results from ServiceNow software.
Key Requirements
  • At least 5+ years of experience in IT software, custom app development, with minimum 5 years in ServiceNow implementations, system integrations and development of ITOM.
  • Hands-on developer experience in scripting, unit testing of NOW platform features, System Integrations (REST/SOAP)
  • Expert knowledge on configuring CMDB, CSDM model, configure Discovery, Service Mappings with Impact, Root Cause Analysis.
  • Expert knowledge on Event, Alert, Incident Management rules. Event, Alert mapping with monitoring sources, Know-how of Alert Intelligence, Predictive AIOps, Manual, Automated Service Mappings.
  • Deep understanding of REST, WSDL, JSON and ability to integrate with third-party applications, data sources.
  • Manages CMDB & Asset foundation data tables, CMDB, Import Sets, and Update Sets.
  • Expertise in configuring UI Actions/ UI Policy ACL, etc. Hands-on with Angular based Client-side & Server-side scripts, Business Rules, Glide Scripting, JavaScript, AJAX, HTML, CSS, JSON Web technologies.
  • Experience with Performance Analytics, Predictive Intelligence and designing KPI driven Reporting & Dashboards.
  • Develop & manage application code, user interfaces, and integration components.
  • Create and maintain necessary development documentation-project plan, technical design, developer notes, user manual etc.
Desired Credentials / Knowledge
  • CIS-ITOM, CIS-Discovery, CIS-CMDB, CIS-Event / CSA
  • NOW Platform Development & Implementation
  • ITIL Certified(optional)

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