Customer Support Associate

2 weeks ago


Allahabad, Uttar Pradesh, India beBeeCustomer Full time ₹ 5,00,000 - ₹ 8,00,000

Role Overview:

We are seeking a skilled and empathetic individual to fill the position of Customer Support Associate. This role involves serving as the primary point of contact for customers, resolving their inquiries and issues in a timely and professional manner.

Main Responsibilities:

* Respond promptly to customer inquiries via phone, email, and live chat while maintaining a positive attitude.

Provide accurate and complete information using available resources.

Document customer interactions and update internal databases accordingly.

Collaborate with internal teams to ensure customer satisfaction and resolve complex issues.

Escalate unresolved issues to the appropriate departments when necessary.

Foster effective communication by adhering to established procedures and guidelines.

Requirements:

A minimum of one year of experience in customer support is preferred.

Excellent communication and interpersonal skills.

Ability to multitask, prioritize tasks effectively, and manage time wisely.

Strong problem-solving skills and attention to detail.

A high school diploma or equivalent is required; a college degree is an asset.



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